Retaining your clients
Want to retain your clients and members? Our personalised solutions reward your clients’ loyalty, which in turn, increases their brand loyalty.
Personalised solutions and support
Our team of experts provides fully confidential and day-to-day consulting and support to meet your strategic needs..
FULLY PERSONALISED SOLUTIONS
Creation and management of fully personalised loyalty programmes (white-labelling solution). You choose the features and connection experiences that match your profile.
FULLY COMPATIBLE PROGRAMMES
Our solutions can be integrated to scale up your own existing loyalty programme.
FULLY ADAPTED OPERATIONS
One-off operations to cater to your needs:
- awards programme;
- best client acknowledgements;
- Net Promoter Score impact (measures client satisfaction);
- ambassador community management.
Special deals that make all the difference to your clients
Personalised benefits for your company and client preferences through our 35,000-partner network that includes sport, wellness, leisure and everyday living.
The best market brand deals, coupled with ones specifically negotiated for your clients.
Instant benefits that are not based on previous purchases.
With the click of a mouse in our web platforms and apps, our “localised deals” feature lets you identify all your closest deals.
Upscaling your client knowledge
- Data collection: our customers are more likely to share their data with you. They understand that data enables more personally targeted content
- Client behavioural analysis: anonymously assess their browsing and consumption patterns
- Performance review: evaluate systems and client persona profiles
- Needs identification
decline in cancellations
Measuring your impact
At Obiz©, our solutions are results-driven. This is because we know that you need to measure the impact of your activities.
Following the roll-out of their loyalty programme, one of our clients – an insurance market leader in France – reported a 39%* decline in its client cancellation rate.
* results by target, based on client renewals
Obiz© has been our trusted partner since 2017. The challenge lies in retaining premium customers while working on brand preference and broker engagement. Through our loyalty programme, we’re in a position to notify and serve our clients all the while offering them benefits. We work from a single technical hub to address our various challenges with a designated team, which accelerates communications!
Through its comprehensive deals in sport and many other fields, the programme strengthens our Orange Bleue Clubs’ brand engagement.
What’s more, Pulp also allows us to secure new clients for our Clubs and support them in their business development. Our communications strategy to “Reimburse your subscription prices thanks to Pulp benefits” is a seriously impactful message.
The Obiz© team listens carefully to its clients’ needs. We use collective intelligence to communicate with them as we aim to satisfy members’ every need and drive long-term loyalty! It’s a pleasure to work with Obiz© with their dedicated and responsive team delivering the expertise we need. They ease the relationship programme workload of our communications department.
Got a project in mind?
Our experts are on hand to develop the relationship marketing solution that best meets your needs.